Consumer Information

Protection from Home Builder Fraud

In the aftermath of storms, home repair work is often necessary. Unfortunately, unscrupulous remodelers can take advantage of homeowners in need. There are several important factors to consider in hiring someone to perform repair or remodeling work on your home.

Following are some tips for finding qualified, reputable remodelers:

  • Investigate the reputation and experience of the remodeler.
  • Seek referrals from friends, family, neighbors and co-workers who have had remodeling work done.
  • Check with your local Home Builders Association for names of remodeler members. Membership in the Home Builders Association indicates a remodeler’s commitment to professional customer service and quality construction.
  • Check with your local or state consumer protection agency or Better Business Bureau to find out if any unresolved complaints have been filed against the remodeler.
  • Check with the Arkansas Contractors Licensure Board to verify that the remodeler has the appropriate license (required) and a clean record. The Contractors Licensing Board has published its list of currently licensed residential homebuilders and Remodelers in Arkansas on its website,http://www.arkansas.gov/clb/search.php, if they are not listed give the CLB a call at 501-372-4661
  • Request copies of the remodeler’s insurance certificates to verify that he or she carries insurance that protects you from claims arising from property damage or job site injuries.
  • Don’t compare apples to oranges – when evaluating bids from contractors, make sure they are based on identical project specifications.
  • Be wary of a contractor who asks for a full payment before the job has begun — a payment schedule should be part of your written agreement – and may be tied to benchmarks such as completing various phases of the job.

 

To find out if a builder or remodeler is licensed, contact the Arkansas Contractors Licensing Board at 501-372-4661.